Spring 2012

• Teach-Back on a Daily Basis
  Three educators, with over 30 years experience using teach-back, share their motivations and strategies for success. more…
• Interacting With Older Patients
  Discover how to communicate with older patients in ways that are respectful and informative. more…
• Communicating Bad and Sad News Effectively
  Helen Osborne shows how you can better handle difficult situations most healthcare professionals face daily. more…
• Health Care Providers Do Not Empower Patients
  Fran London explains how your choice of words can either motivate or lead to ineffective action. more…
• Questions are the Answer
  AHRQ gives you the tools for patients to ask questions and take a more active role in their own care. more…
• In The News
  There are over 40,000 mobile health apps and counting. Is this a good thing? more…
• Outside Resources
  This issue spotlights caring for aging parents, NIH's free audio news service, and the art of clear communication. more…
• What's New at Milner-Fenwick
  Awards, patient education in the cloud, diabetes meds, heart surgery, discharge planning, plus iTunes news. more…