Issue II: Spring 2005

• Patient Education: Why Isn't Everyone Just Doing It? by Ginger Kanzer-Lewis, RN, BC, EdM, CDE
  Don't fool yourself into believing that patients will do exactly as you say just because you are the professional and told them to do it. more…
• Patient education remains strong one year after JCAHO changes
  Many patient education managers were concerned about the impact the elimination of the separate chapter on patient education would have… more…
• Three sure things in life: Death, taxes, and no documentation of patient education by Fran London, MS, RN
  As we rush patients through our doors, we look only at the short-term goals: diagnosis and treatment of acute conditions. But if we want our patients to survive and thrive… more…
• Getting Your Message Across: Patient Teaching, Part 1 by Maureen Habel, RN, MA
  Today patients increasingly depend on you to help them learn needed skills, solve problems, and prevent complications. more…
• 5 Steps For Better Patient Outcomes by Mary Schutten, MA
  Patients forget 80% of what a doctor tells them after they leave the facility. Even more discouraging is half the information they think they remember, they recall incorrectly! more…
• Improve communication with good phone skills by Kathy Ordelt, RN-CPN, CRRN
  Although the phone is both necessary and vital in any health care setting, it can create a barrier to communication… more…
• The AADE 7 Self-Care Behaviors™ Setting the standards for behavioral management in diabetes self-management training
  The AADE has invested 7 years of resources to develop a framework of standards for behavioral measurement in diabetes self-management training (DSMT) by measuring behavioral outcomes rather than completion of required content areas. more…
• Online Outside Resources Many resources online are free or inexpensive.
  In this issue: • get hooked up with PatEdNet • the HCEA heads to St. Louis • federal sites worth checking out • information technology and healthcare. more…
• What's New at Milner-Fenwick
  Learn what's new and exciting at Milner-Fenwick from videos to PowerPoint presentations to a new audio program and even a little history. more…